• Respond to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools.• Works on cases that are low to medium in complexity with some supervision• Handles many inbound calls from employees, listening to employees needs or issues and providing helpful solutions to their problems.• Responsible for keeping records of information received in conversations and log it into the database• De-escalate situations involving dissatisfied customers, offering patient assistance and support• Maintain SLA’s by through strong time management and organizational skills• Collaborate with other HR specialists to improve employee experience• Share information effectively, while paying careful attention to concerns and questions from employees• Ensure smooth communication with employees and timely resolution to their queries