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Apple People Support Specialist United States, Texas, Austin 993913946
12.09.2024
Description
• Respond to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools.• Works on cases that are low to medium in complexity with some supervision• Handles many inbound calls from employees, listening to employees needs or issues and providing helpful solutions to their problems.• Responsible for keeping records of information received in conversations and log it into the database• De-escalate situations involving dissatisfied customers, offering patient assistance and support• Maintain SLA’s by through strong time management and organizational skills• Collaborate with other HR specialists to improve employee experience• Share information effectively, while paying careful attention to concerns and questions from employees• Ensure smooth communication with employees and timely resolution to their queries
Minimum Qualifications
- 1+ years HR related experience and/or 3-6 years related customer service experience
- Post secondary education or related certification preferred
- Workday/ServiceNow/Kronos/ADP or experience with related tool is preferred
- High-volume contact center experience preferred
- Communicates effectively accurately by phone and writing using professional grammar.
- Ability to intake 6+ calls per hour
- Professional with entry-level experience
Preferred Qualifications
- Exceptional communication skills, both written and verbal
- Demonstrates positive attitude and a sense of urgency, priority, flexibility and focus in researching answers to inquiries
- Cultivates relationships, works collaboratively, and demonstrates reliability as a colleague.
- Demonstrates perseverance, ability to adapt to frequent changes, and aptitude at managing through ambiguity
- Computer literacy
- Protects and effectively works with highly sensitive information
- Comfortable working in fast-paced environments
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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