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Apple People Support Specialist India, Telangana, Hyderabad 954314787
19.12.2024
Description
- Professional with entry-level experience- Respond to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools.- Works on cases that are low to medium in complexity with some supervision- Responsible for keeping records of information received in conversations and log it into thecae management system - Maintain service level metrics by through strong time management and organizational skills
Minimum Qualifications
- 3 - 6 years customer service experience with minimum 2+ years related HR related experience.
- Bachelors degree or equivalent experience
- Technical proficiency and ability to navigates multiple tools and resources
- Language requirements: English with exceptional communication skills, both written and verbal
Preferred Qualifications
- Workday/ServiceNow/Kronos/ADP or experience with related tools is preferred
- Experience working in a high volume support focused environment
- Comfortable working in fast-paced environments
- Protects and effectively works with highly sensitive information
- Communicates effectively and accurately by phone and writing using professional grammar
- Cultivates relationships, works collaboratively, and demonstrates a connection across the team
- Demonstrates positive attitude and a sense of urgency, priority, flexibility and focus in researching answers to inquiries
- Demonstrates perseverance, ability to adapt to frequent changes, and aptitude at managing through ambiguity
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