EY HR Operations - 

Lebanon, Beirut Governorate, Beirut 

993615154

This is an excellent opportunity for someone who is wishing to broaden HR experience, specifically within the operations area where you will gain experience, exposure and knowledge across all areas of HR across the MENA Region; the role will report to the MENA HR Enablement Lead / LEVANT Cluster HR Operations Lead. You will be required to work across the cluster to ensure exceptional service delivery throughout the employee lifecycle. The role will also require you to work closely and partner with the key stakeholders across the Service Lines; you will also be required to collaborate with other Talent functions to ensure consistency of user experience, client satisfaction, timeliness and responsiveness of service, quality of service, efficiency of delivery etc.

Your key responsibilities

In this role you will support the LEVANT Cluster HR Operations Lead on some of the below activities and lead on other areas:

• Support HR activities of a generalist nature that are required to be managed locally such as liaising with external authorities, employee documentation and other ad hoc local requirements that require physical presence.
• Meet new joiners on day one and ensure they are settled, and all documents signed.
• Manage the medical Insurance enrolment / deletion and support the employees with insurance related queries.
• Provide Insights for the Talent Consultants and Talent Development -this would be via the LEVANT Cluster HR Ops Lead
• Liaison with Managed Services/HR
• Partner with the business to provide HR Operations expertise and insights in areas of focus.
• Manage all HR Matters, according to its specialty, escalating to HR Operations Cluster Lead as needed for higher risk/ sensitive cases.
• Provide guidance and management of involuntary separations including probation terminations and employee performance dismissals, advising on exit packages and legal implications.
• Work with counsellors in handling of all performance management cases and probations up to and including dismissals.
• Provide coaching and guidance to build counsellor capability in performance management and talent development.
• Ensure the support and delivery of key operational areas such as PIPs and Exits
• Advise of any local legal updates to the HR Operations Lead
• Support Employee Relation cases i.e. Disciplinary handling, Grievance Management etc.
• Deliver Induction and WTEY for new joiners.

Skills and attributes for success

• Enabling strong relationships with key stakeholders across the cluster from the Service Lines, Talent and other functions to ensure exceptional service delivery.
• Pro-actively suggesting process improvements.
• Employee Relations experience
• Good understanding of risk
• Knowledge of HR systems is preferred.
• Experience in metrics reporting and analysis preferred.
• Experience with Shared Services

To qualify for the role, you must have.

• 4+ years’ experience of working in HR operations within a professional services firm or a complex organization.
• A bachelor’s degree in human resources or a related discipline
• Experience in working ‘cross border’ within MENA region.
• Experience in working with Shared Services and handling large scale projects.
• Excellent communicator with fluent level of English, both written and verbal
• Ability to challenge and negotiate.
• Highly competent in the use of Excel, Word and PowerPoint
• Relationships with or extensive experience in managing the Labor Office and Social Security Office
• The strength of character to manage negotiations and legal cases with the above authorities.
• Significant experience in managing Employee Relations and Exits

Ideally, you will also have

• A passion to pursue your CIPD in the future or already have this qualification.
• Strong communication skills and the ability to articulate process and procedures clearly.
• An enthusiastic, can-do approach and be a strong team player.

What we offer

We offer a competitive compensation package where you will be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be embraced for who you are and empowered to use your voice to help others find theirs.