Nike TECHNICAL OPERATIONS SPECIALIST - PACIFIC 

Australia, Victoria, Melbourne 

993579852

WHAT YOU BRING:

• A Bachelor’s Degree in Computer Science, Engineering, or Information Systems or equivalent combination of education and experience in technology.
• 5+ years’ experience in a customer centric role focusing on engagement, user satisfaction and timely resolution timeframes.
• Expert understanding of common operating systems such as Windows 10/11, MacOS/iOS and Android with particular experience in managing devices, AV tech, and hardware utilizing VMWare Airwatch, WorkspaceOne, Jamf, Active Directory and Virtual environments.
• LAN/WAN knowledge in installation and troubleshooting, including Cisco networking and video conferencing hardware.
• 5+ years’ experience in supporting access management and applications such as Microsoft 365, SAP, Sailpoint, ServiceNow, Slack, Zoom, Confluence, Jira, Cognos and other BI platforms, Solarwinds, Workday.
• Excellent verbal and written communication skills demonstrated by an ability to work well virtually with overseas teams.
• Leadership skills in leading, coaching and developing a technical team is preferred.