A Bachelor’s Degree in Computer Science, Engineering, or Information Systems or equivalent combination of education and experience in technology.
5+ years’ experience in a customer centric role focusing on engagement, user satisfaction and timely resolution timeframes.
Expert understanding of common operating systems such as Windows 10/11, MacOS/iOS and Android with particular experience in managing devices, AV tech, and hardware utilizing VMWare Airwatch, WorkspaceOne, Jamf, Active Directory and Virtual environments.
LAN/WAN knowledge in installation and troubleshooting, including Cisco networking and video conferencing hardware.
5+ years’ experience in supporting access management and applications such as Microsoft 365, SAP, Sailpoint, ServiceNow, Slack, Zoom, Confluence, Jira, Cognos and other BI platforms, Solarwinds, Workday.
Excellent verbal and written communication skills demonstrated by an ability to work well virtually with overseas teams.
Leadership skills in leading, coaching and developing a technical team is preferred.