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JPMorgan Commodities Client Service Account Manager Vice President 
United Kingdom, England, London 
993297077

29.05.2025

As a Commodities Client Service Account Manager Vice President within the Trade & Working Capital Client Service, you will be responsible for the servicing of Core and Structured Trade Finance products. You will also be required to use in-depth product knowledge to resolve challenging client facing issues during the product life.

Job responsibilities

  • Manage life cycle of transactions after Sale
  • Build relationships with the Client segment, Internal Operations, Middle and Front office colleagues
  • Track the client transactions through operational steps and liaise with multiple internal parties to ensure smooth handling and fast turnaround time for the client
  • Provide client reporting to help enhance their experience including discrepancy analysis, inquiry volume and type, early payment opportunities, digital solutions
  • Support the operation workflow to resolve refusals, disputes, and problematic transactions
  • Record all Client interactions in case management system (e.g. calls, meetings, issues, and proactive communications)
  • Escalate client concerns and any issues to Sales (i.e., encryption emails)
  • Understand the Commodity products lifecycle from front to back and be the “go-to” person within the team
  • Partner with Trade Sales as Trusted Advisor to enable new business and solutions
  • Work closely with the Client Service, Operations, and Compliance teams and other regions to close gaps and standardise processes / improve consistency.
  • Communicate with clients to solve immediate day-to-day issues on live transactions as well as understand their long term needs to shape business decisions

Required qualifications, capabilities, and skills

  • In depth knowledge of LC/SBLC mechanisms for Commodity Products
  • Strong knowledge/understanding of the Oil & Gas and Commodities industries
  • Strong familiarity with key market practices in the sector
  • Ability to explain the clients’ LC requirements to internal stakeholders, assessing key risks and mitigants for the bank
  • Ability to work within tight deadlines
  • Ability to operate in a collaborative environment and possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
  • Proven leadership skills and capable of delivering exceptional performance under pressure
  • Strong focus on client satisfaction and the building of excellent relationships with our customers

Preferred qualifications, capabilities, and skills

  • Trade Finance Commodity expertise
  • Excellent planning and organization skills
  • Comfortable working within tight deadlines
  • Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
  • Ability to develop and mobilise internal networks and resources
  • Ability to effectively use and manage multiple system
  • Additional European language skills