As a Commodities Client Service Account Manager Vice President within the Trade & Working Capital Client Service, you will be responsible for the servicing of Core and Structured Trade Finance products. You will also be required to use in-depth product knowledge to resolve challenging client facing issues during the product life.
Job responsibilities
- Manage life cycle of transactions after Sale
- Build relationships with the Client segment, Internal Operations, Middle and Front office colleagues
- Track the client transactions through operational steps and liaise with multiple internal parties to ensure smooth handling and fast turnaround time for the client
- Provide client reporting to help enhance their experience including discrepancy analysis, inquiry volume and type, early payment opportunities, digital solutions
- Support the operation workflow to resolve refusals, disputes, and problematic transactions
- Record all Client interactions in case management system (e.g. calls, meetings, issues, and proactive communications)
- Escalate client concerns and any issues to Sales (i.e., encryption emails)
- Understand the Commodity products lifecycle from front to back and be the “go-to” person within the team
- Partner with Trade Sales as Trusted Advisor to enable new business and solutions
- Work closely with the Client Service, Operations, and Compliance teams and other regions to close gaps and standardise processes / improve consistency.
- Communicate with clients to solve immediate day-to-day issues on live transactions as well as understand their long term needs to shape business decisions
Required qualifications, capabilities, and skills
- In depth knowledge of LC/SBLC mechanisms for Commodity Products
- Strong knowledge/understanding of the Oil & Gas and Commodities industries
- Strong familiarity with key market practices in the sector
- Ability to explain the clients’ LC requirements to internal stakeholders, assessing key risks and mitigants for the bank
- Ability to work within tight deadlines
- Ability to operate in a collaborative environment and possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
- Proven leadership skills and capable of delivering exceptional performance under pressure
- Strong focus on client satisfaction and the building of excellent relationships with our customers
Preferred qualifications, capabilities, and skills
- Trade Finance Commodity expertise
- Excellent planning and organization skills
- Comfortable working within tight deadlines
- Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
- Ability to develop and mobilise internal networks and resources
- Ability to effectively use and manage multiple system
- Additional European language skills