Amazon Senior Escalations Analyst Commerce Platform 

United States, New York, New York 

993187744

Key job responsibilities
* Manage escalations from issue identification to resolution, while engaging with stakeholders to operationalize actions
* Proactively identify operational and system improvements and partner with teams to ensure implementation
* Provide quality write-ups and status reports to executive leadership on escalations and process improvements
* Retrieve and analyze data using Excel, SQL, and other data management/BI systems
* Meet with internal and external customers to present findings and align on action plans

- 5+ years of finance, business management and sales operations experience
- Working knowledge of LEAN and SIX SIGMA methodologies
- Excellent written and verbal communication skills with the ability to comfortably and confidently present to all levels
- Strong organizational skills and attention to detail; able to juggle and prioritize multiple tasks simultaneously
- Proactive problem-solving ability; can quickly pivot and find alternative solutions to remove blockers
- Comfortable working independently in a fast-paced, ambiguous environment with minimal guidance or supervision
- Collaborative approach to work and willingness to support initiatives across the team