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Google Escalations Analyst Search Generative AI United States, Washington, Seattle 298083656
04.04.2024
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Minimum qualifications:
Preferred qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in project and process management in the technology industry or a related field.
- Experience working with analytical tools or data analysis (e.g., SQL, Business Intelligence/dashboards).
Preferred qualifications:
- Experience in content policy, anti-abuse, or customer support operations and in data analysis/coding (e.g., Python).
- Knowledge of international and geopolitical events and how they may impact a global company.
- Ability to review sensitive or graphic content as it relates to escalation management.
- Ability to work through ambiguity, grow in a rapidly changing environment, and to function well in high-pressure situations.
- Excellent communication skills, with the ability to work successfully in cross-functional teams (e.g., with stakeholders and executives).
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