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JPMorgan Transactions Specialist II - Payment Exceptions Solutions 
United States, Ohio 
992760562

21.09.2024

Job responsibilities

  • Process deposits and payments on Teller Express
  • Research and resolve customer issue and inquires
  • Process all received items within the Service Level Agreements (SLA's)
  • Provide superior customer service in alignment with the organizations 5 Keys Blueprint
  • Follow established process and procedures to complete work within SLA's
  • Assist with closing responsibilities as a leader in the production floor

Required qualifications, capabilities, and skills

  • Strong knowledge about check transactions and negotiability
  • Branch Banking Center experience
  • Follow procedures with ability to meet and maintain Quality and Productivity standards
  • Must be able to adapt to a change in the work environment, included, but not limited to daily directives from leadership, changes to standard operating procedures, and new technology
  • Able to maintain daily positive internal and external interactions, building upon team-driven success
  • Able to prioritize assigned work daily based on client Service Level Agreements
  • Strong customer service skills
  • Ability to work well in a team environment as well as Independent problem-solving skills
  • Strong listening and verbal communication skills
  • Detail-oriented and organized

Monday - Friday 8:00am - 4:30pm Onsite