JPMorgan Transactions Specialist II - Payment Exceptions Solutions 

United States, Ohio 

992760562

Job responsibilities

• Process deposits and payments on Teller Express
• Research and resolve customer issue and inquires
• Process all received items within the Service Level Agreements (SLA's)
• Provide superior customer service in alignment with the organizations 5 Keys Blueprint
• Follow established process and procedures to complete work within SLA's
• Assist with closing responsibilities as a leader in the production floor

Required qualifications, capabilities, and skills

• Strong knowledge about check transactions and negotiability
• Branch Banking Center experience
• Follow procedures with ability to meet and maintain Quality and Productivity standards
• Must be able to adapt to a change in the work environment, included, but not limited to daily directives from leadership, changes to standard operating procedures, and new technology
• Able to maintain daily positive internal and external interactions, building upon team-driven success
• Able to prioritize assigned work daily based on client Service Level Agreements
• Strong customer service skills
• Ability to work well in a team environment as well as Independent problem-solving skills
• Strong listening and verbal communication skills
• Detail-oriented and organized

Monday - Friday 8:00am - 4:30pm Onsite