Snowflake GRADUATE CLOUD SUPPORT ENGINEER 

United Kingdom, England, Leeds 

991577028

• Paid, full-time, 18-month graduate program with one of the world's most exciting cloud data companies.
• A structured graduate program that will not only train you on our world-class products but include modules on talking to customers and managing your caseload.
• A dedicated line manager and mentor who takes a real interest in your success and provides direction without micromanagement, and feedback throughout the graduate program.
• Career opportunities on successful completion of the Graduate Program (potential to convert to a full-time Cloud Support Engineer)
• Exposure to a fast-paced, fun and inclusive culture.
• Regular team building activities including quarterly socials and weekly team lunches.
• Perks such as office snacks, gym and phone allowance and a quarterly performance-based bonus.
• A chance to work with world-class experts supporting world-renowned customers.
• Opportunity to provide meaningful contributions to the success of some of the world's biggest organisations.

• Desired Class Level: 2.1 (or above) in Computer Science Computer Engineering, Electrical Engineering, Physics, Math, or a related field.
• Bonus Experience
• Understand basic query profiles and execution plans
• Knowledge of SQL data types and functions
• Experienced in the big three cloud providers (AWS, Azure and GCP).
• Have strong Customer Advocacy skills
• Be able to communicate effectively in English, both written and verbal

Experience in working in a 24x7 follow-the-sun environmentExperience in handling all tiers of support issues and familiarity with ITSM productsHow to document known solutions for various audiencesGood understanding of the cloud ecosystems

Data PlatformDrivers & ConnectorsData IngestionApplication & SecurityUser InterfaceSingle-Sign-on IntegrationsQuery structure and performance.