EY EY Technology Change Release Management Coordinator SAP Solution Manager 

Philippines, Taguig 

991042467

Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

About Program Mercury

The Mercury solution is built upon the very latest of technologies (Portal, Mobile, SaaS) and a variety of hosting models (Cloud, Vendor and On-Prem). The SAP footprint is comprehensive, and the non-SAP components are varied. The user base at the final rollout is more than 400K.

Essential Functions of the Job:

• Knowledge of the Software Development Lifecycle (SDLC).
• Experience in Change, and Release Management within SAP Solution Manager.
• Understanding of the SAP Transport Management System (STMS).
• Experience with Solution documentation.
• Proven ability to work with multi-location teams.
• Collaborate effectively with cross-functional and technical teams to coordinate changes.
• Ability to manage multiple projects and prioritize tasks effectively.
• Build strong relationships with internal and external customers.
• Flexibility to adapt to shifting priorities and rapid changes.
• Strong understanding of ITIL best practices.
• Minimum of 5-6 years of experience with SAP Solution Manager, including Change Request Management, Enhanced Retrofits, Focused Build, and Solution Documentation.
• Familiarity with IT Service Management and the ServiceNow tool

Detailed Responsibilities-

• Self-starter who takes initiative and is eager to learn.
• Able to work independently while supporting a global project across different regions and time zones.
• Responsible for daily coordination of activities related to software releases and cutovers.
• Continuously improve release processes for better efficiency and effectiveness.
• Serve as the main contact for resolving release-related issues promptly.
• Communicate updates, status, and issues to stakeholders, including senior leadership.
• Conduct risk assessments and implement strategies to reduce potential business impacts.
• Train and mentor team members on best practices in release management.
• Stay informed about industry trends and advancements in SAP technology to drive innovation.
• Flexible to work from home or the office.
• Weekend support for scheduled cutovers may be required.

• Bachelor’s degree in computer science/engineering or a related discipline, or equivalent work experience
• Minimum 5-6 yrs of SAP support/project experience on a global project preferred
• SAP certified professional preferred but not required

What we look for
• We are seeking a detail-oriented and organized individual with strong communication skills, capable of effectively communicating with senior leadership while managing release-related issues and driving continuous improvement.
What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.