Amazon 云支持工程师 - 开发者和移动服务 普通话流利 Cloud Support Engineer 

Canada, Ontario, Old Toronto 

991003189

描述
如果您符合描述，可能就是我们在寻找的人！ 我们团队非常聪慧，对云计算充满热情，相信世界级的支持对于客户的成功至关重要。Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Key job responsibilities
在 AWS 工作会面临什么？
您每天都会面临令人兴奋的新挑战，职责如下：
学习并使用突破性的技术。
应用先进的故障排除技术，提供独特的解决方案来满足客户的具体需求。
与全球的知名工程师接洽。
与 Amazon Web Services 团队合作，帮助重现和解决客户的问题。
利用丰富的客户支持经验，向内部 AWS 团队提供反馈，协助提升服务水平。
在发生重要事件时推动与客户的沟通交流。
推动改善支持相关流程和客户技术支持体验的项目。
撰写教程、操作视频和其他技术文章，供开发人员社区使用。
解决可能涉及多项 AWS 服务的极为复杂的关键客户问题。
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What do you face working at AWS?
You face exciting new challenges every day, and your responsibilities are as follows:
Learn and use groundbreaking technology.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- 基本资质要求
- – 1 年以上的软件开发或 1 年以上的技术支持经验
- – 有排查和调试技术系统的经验
- – 能够流利地使用普通话进行书面和口头交流
- – 1 年以上互联网行业的专业技术工作经验（专注于排查和调试技术系统）
- – 拥有信息技术、计算机科学、工程设计、数学或同等技术学科的学士学位
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- Fluency in both written and verbal Mandarin
- 1+ year of professional technical experience working within the Internet industries focused on troubleshooting and debugging technical systems
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, or equivalent technical discipline.

- 首选资质
- – 相关领域的硕士或博士学位
- – 有云/分布式计算技术（包括大规模服务器实例集管理和/或 Hadoop 环境管理）的经验
- – 具备系统管理（Linux/Windows）、网络管理、数据库管理专业知识
- – 拥有完整应用程序堆栈（从操作系统到客制化应用程序）的程序设计及/或管理经验
- - 有Lambda, API gateway, 消息服务的经验
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- MS or PhD in related field
- Experience in Cloud/Distributed computing technology including large scale server fleet management and/or Hadoop environment management
- Demonstrated expertise in systems administration (Linux/Window), network administration, database administration
- Experience in programming and/or managing full application stacks from the OS up to custom applications
- experience in Lambda, API gateway and message service