Amazon 云支持工程师 – 网络（普通话流利 Cloud Support Engineer — 

Canada, Ontario, Old Toronto 

764183616

描述
如果您符合描述，可能就是我们在寻找的人！ 我们团队非常聪慧，对云计算充满热情，相信世界级的支持对于客户的成功至关重要。Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Key job responsibilities
在 AWS 工作会面临什么？
您每天都会面临令人兴奋的新挑战，职责如下：
学习并使用突破性的技术。
应用先进的故障排除技术，提供独特的解决方案来满足客户的具体需求。
与全球的知名工程师接洽。
与 Amazon Web Services 团队合作，帮助重现和解决客户的问题。
利用丰富的客户支持经验，向内部 AWS 团队提供反馈，协助提升服务水平。
在发生重要事件时推动与客户的沟通交流。
推动改善支持相关流程和客户技术支持体验的项目。
撰写教程、操作视频和其他技术文章，供开发人员社区使用。
解决可能涉及多项 AWS 服务的极为复杂的关键客户问题。
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What do you face working at AWS?
You face exciting new challenges every day, and your responsibilities are as follows:
Learn and use groundbreaking technology.WORK/LIFE BALANCE
MENTORSHIP/CAREER GROWTH

- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Fluency in both written and verbal Mandarin
- 1+ year of professional technical experience working within the Internet industries focused on troubleshooting and debugging technical systems
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, or equivalent technical discipline.
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- 基本资质要求
- – 1 年以上的软件开发或 1 年以上的技术支持经验
- – 有排查和调试技术系统的经验
- – 能够流利地使用普通话进行书面和口头交流
- – 1 年以上互联网行业的专业技术工作经验（专注于排查和调试技术系统）
- – 拥有信息技术、计算机科学、工程设计、数学或同等技术学科的学士学位。

- 首选资质
- – 相关领域的硕士或博士学位
- – 有云/分布式计算技术（包括大规模服务器实例集管理和/或 Hadoop 环境管理）的经验
- – 具备系统管理（Linux/Windows）、网络管理、数据库管理专业知识
- – 拥有完整应用程序堆栈（从操作系统到客制化应用程序）的程序设计及/或管理经验
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- MS or PhD in related field
- Experience in Cloud/Distributed computing technology including large scale server fleet management and/or Hadoop environment management
- Demonstrated expertise in systems administration (Linux/Window), network administration, database administration
- Experience in programming and/or managing full application stacks from the OS up to custom applications