SAP Senior Client Delivery Manager LAC South - Enterprise Cloud Services 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

990348244

THE TASKS

1. Engagement Management
• Conduct regular business review meetings with customers to discuss service quality.
• Deliver a quarterly balanced scorecard with KPIs to ensure overall customer satisfaction and propose improvement ideas.
• Plan and conduct service and business planning meetings to understand customer needs and explain SAP's cloud strategy and portfolio for better adoption.
2. Delivery Management
• Be accountable for onboarding/transition projects and manage service/project delivery as per scope, budget, and milestones.
• Act as a single point of contact for customer support related to SAP cloud solutions.
• Support delivery teams in driving root cause analysis to completion and handle critical customer situations.
3. Account Management
• Identify upsell opportunities and collaborate with sales to ensure upsell and renewal.
• Enable and ensure customer satisfaction surveys, review SLA service credit cases, and oversee commercial responsibility.
• Support commercial change requests and provide an overview of sizing/pricing of upcoming change requests.
• Conduct Cloud Application Services operating profit reviews and ensure successful integration with other SAP teams involved in the accounts.

• More than 5 years of work experience with Bachelor’s Degree or equivalent in Business Administration, Computer Science, Technical Engineering, Economics, or related field
• Understand Cloud business and SAP Cloud models / solutions / operation processes
• Results-driven, self-organized, and strong decision-making skills
• Proficient in handling escalations and related procedures
• Demonstrated excellence in customer focus, networking, and relationship building
• Knowledge of one or more functional business processes (e.g., Logistics, Finance)
• Familiarity with Infrastructure know-how and technical understanding
• Fluent in verbal and written English

NICE TO HAVE
• Understanding of Project Management Fundamentals and Lean Principles
• Professional Training & Certification ITIL knowledge and skills are beneficial

• Technical or/and application expertise in various cloud solutions (e.g., HEC & S/4HANA )