Being the cybersecurity partner of choice, protecting our digital way of life.
Product Expertise:
- Capture customer’s business and risk requirements, translating them into technical requirements
- Knowledge of network security products and solutions
- Work with Product and Engineering teams to ensure customers and partners get the most out of our products
- Exposure with capacity planning, bug scrub, hardware and software lifecycle management
- Exposure with NGFW features and services, including App-ID, user-ID, content-ID etc.
- Exposure in the planning and execution NGFW software upgrade process in mission critical environment.
Product Adoption:
- Serve as a customer advocate, improving product adoption by influencing the product roadmap, utilizing new features, and identifying innovative use cases
- Ensure customers maximize their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives
- Partner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans
- Facilitate customer engagements to ensure strategic alignment and adoption
Customer Impact:
- Understanding of NGFW and CDSS best practices and related tools (AIOps, BPA) to help customers maintain the highest levels of security
- Understanding of customer software qualification, change management, and testing processes
- Ability to create and present effective QBR/EBR presentations
- Perform and document root cause analysis
- Influence key stakeholders (internal and external) with strategic insights and recommendations
Your Experience
- 5+ years relevant work experience in Network Engineering, Architecture, Security Engineering, technical consulting, or similar roles
- Experience in supporting common end user software (Windows, Mac, Linux)
- Experience in using tools such as Salesforce, JIRA, Gainsight or Tableau
- Working experience with public cloud platforms such as AWS, Azure, GCP, Oracle (preferred)
- Experience in working as a trusted technical advisor to drive value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
- Skilled in managing customer escalations with experience in technical support, account management
- Some experience with configuring and deploying CDSS features
- Some knowledge of customer software qualification, change management, and testing processes
- Ability to create and present effective QBR/EBR presentations
- Perform and document root cause analysis
- Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
- Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites
- Prior security certification (PCNSA, PCNSE, CCNA, CCNP, CCIE or similar) preferred
Please note that we will not sponsor applicants for work visas for this position.
All your information will be kept confidential according to EEO guidelines.
