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Reports to the Service Management Director
Performs performance reporting and SLA tracking for the overall COE.
Supports implementation of new performance reporting processes and governance cadence within the COE
Coordinates governance cadences and stakeholders for each COE delivery function
Supports projects refining and automating performance reporting
Calendarize and Organized regular reviews with the delivery teams and ensure that SLA’s and KPIs are met or exceeded for each process area
Manage and administer change orders as needed
Keeping track of knowledge management documentation is updated and available to the service delivery teams
Maintain the recent and most up to date versions of all files
Define and track 3rd party contracts and change request
Any other administrative tasks.
- Accounting / Finance degree or equivalent experience, Chartered Accountant is a plus.
3+ overall years of experience with global Fortune 500 company, preferably within the high tech industry
Robust knowledge of SAP S4 HANA
Advanced spreadsheet and presentation skill with experience of BI tools.
Excellent written and verbal communication skills with the ability to communicate effectively across all levels of the organization.
Real passion for continuous improvement of systems and processes.
Covid-19 Vaccination Information for Palo Alto Networks Jobs
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
All your information will be kept confidential according to EEO guidelines.
