Capital One Title Release Floor Supervisor Onsite 

United States, Texas, Plano 

989089719

Plano 5 (31065), United States of America, Plano, Texas Title Release Floor Supervisor (Onsite)

As a Title Release Floor Supervisor, you will be coaching and developing associates in a call center environment to improve productivity, efficiency and effectiveness. You will communicate with managers and associates to drive customer experience based on observations. You will serve as a liaison between associates and managers to help drive associate engagement and increase department morale.

Responsibilities:

• Assists with daily back office operations and floor coverage

• Coordinates daily workflow of the department and directs work of others.

• Assists with escalated customer issues or complex calls and troubleshoot

• Regularly trains, coaches, develops and mentors other associates in the department

Plano, TX- This role is an essential position and requires on site attendance

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years experience with Microsoft Office or Google Suite

• At least 2 years customer service experience in call center or back office for banking or financial services

• At least 1 year of experience in auto finance

Preferred Qualifications:

• At least 3 years customer service experience in call center for banking or financial services

• At least 3 years experience with Microsoft Office or Google Suite

• At least 1 year of experience working in Titles

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.

• Medical, Dental, Vision, Prescription coverage Day 1

• Flexible Scheduling

• Paid Time Off

• Wellbeing offerings such as backup childcare and Mental Wellness support

• Tuition Reimbursement

• Paid Training and Development offered quarterly

• Flexible Spending Account

• Life Insurance as well as Disability

• Disability Insurance

• 401 K and Stock Purchase Plan

- Rich D. Fairbank, Chairman, Founder and CEO

We believe in the Power of one

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.