Red hat Software Maintenance Engineer - Filesystems Waterford Office 

Ireland 

989057559

What you will do

• Ensure that customers get the maximum value from and easily use our offerings and subscriptions

• Support customers by responding within the designated service-level agreement (SLA) period to incoming tickets about our technologies

• Investigate and troubleshoot issues and develop solutions for our customers while understanding their business needs

• Exceed customer expectations by providing outstanding customer service

• Proactively update our customers and ensure they are satisfied with our support service

• Cooperate with other engineers and developers to develop creative solutions for our customers, including fixes for our offerings

• Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat's knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

• Manage customer cases and maintain clear and concise case documentation

• Participate in case review conference calls with customers when needed

• Contribute to improvements of Red Hat products you support

What you will bring

• Outstanding understanding of the current Linux kernel internals, with emphasis on filesystem and/or storage subsystem

• Strong experience in one or more of the following technology areas as a software engineer, developer or in depth troubleshooting analyst:

• Common local and network Linux file systems (ext2/3/4, XFS, nfs, cifs, etc.)

• Storage area networks, storage virtualisation and fiber channel attached storage (inc. iSCSI/FCoE) is a plus

• Redundant storage systems (RAID, multipath I/O, distributed storage) is a plus

• Troubleshooting and debugging in distributed and multithreaded environments

• Development experience with C and familiarity with established open source methodologies

• Understanding of hardware architecture (x86/x86_64 is required, others are beneficial)

• Fluent verbal communication in English

• Prior Red Hat certification, e.g., Red Hat Certified System Administrator (RHCSA) is a plus

• Scripting or programming experience in languages like Bash, C, or Python is a plus