Red hat Software Maintenance Engineer - Filesystems Waterford Hybrid 

Ireland 

327388065

What you will do

• Ensure that customers get the maximum value from and easily use our offerings and subscriptions

• Support customers by responding within the designated service-level agreement (SLA) period to incoming tickets about our technologies

• Investigate and troubleshoot issues and develop solutions for our customers while understanding their business needs

• Exceed customer expectations by providing outstanding customer service

• Proactively update our customers and ensure they are satisfied with our support service

• Cooperate with other engineers and developers to develop creative solutions for our customers, including fixes for our offerings

• Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat's knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

• Manage customer cases and maintain clear and concise case documentation

• Participate in case review conference calls with customers when needed

• Contribute to improvements of Red Hat products you support

What You Will Bring:

• Solid understanding of Linux kernel internals, with emphasis on filesystem and/or storage subsystem

• Experience in development, tuning or troubleshooting in at least one of the following technology areas: common Linux file systems (ext2/3/4, XFS, nfs, zfs, cifs, etc), storage area networks, or redundant storage arrays

• Troubleshooting and debugging experience in distributed environments

• Scripting or programming experience in languages like Bash, C, or Python

• Fluent verbal communication in English

• Ability and willingness to work with enterprise customers, understand their business needs and limitations in close connection with technical aspects of product usage

Considered as a plus:

• Familiarity with open source methodologies

• Understanding of different hardware architectures (particularly x86/x86_64)

• Storage area networks, storage virtualization and fiber channel attached storage (inc. iSCSI/FCoE)

• Redundant storage systems (RAID, multipath I/O, distributed storage)

• Prior Red Hat certification (e.g., RHCSA)

• Experience with multithreaded environments