Boston Scientific Capital Equipment Technical Services Director APAC 

Singapore, Singapore 

988785847

Malaysia-Kuala Lumpur; Malaysia-Penang

Key Responsibilities

• Manages and directs organizational resources to train and develop technical and operational competencies of CETS team in APAC
• Strategic planning and execution of effective customer support strategy to shorten time to repair and reduce cost to service
• Responsible to monitor and improve on key performance indicators (KPIs) for CETS in collaboration with local and global teams.
• Collaborate with the commercial teams to ensure successful New Product Introduction, effective end of life cycle management and high customer satisfaction
• Responsible for the Annual Operating Plan to ensure appropriate resource allocation and effective budget management

• Collaborate with global teams to drive process excellence in support of the global CE strategy

• Ensures process and procedures are in place and the team is equipped to support customers for both field serviceable & non field serviceable products
• Determine the logistic and inventory needs that is required to meet customer service level
• Leads regional projects in collaboration with global CE team and Country supply chain leadership
• Create a high-performance culture with a focus on customer experience, and continuous improvement to make CETS an effective enabler for business growth

• Quality: Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific

Key Qualifications

• Bachelor’s or Master’s degree in Engineering and/or Operations Management
• Demonstrated at least 7- 10 years of progressive service and field service leadership for various types of capital equipment
• Demonstrated customer facing or customer supporting experience – both internal and external customers
• Demonstrated experience in managing teams using cloud-based service and team management technologies (e.g., ServiceMax, SFDC)
• 5-7 years of people management experience, preferably in regional capacity
• Excellent communication skills, with ability to communicate effectively with all levels of the organization and across geographies
• Strong business acumen and ability to create and maintain commercial partnerships
• Strong problem-solving skills required including lean or six sigma expertise
• Highly adaptable, flexible, and willing to accept new ideas, processes, and procedures