Cisco Technical Consulting Engineer 

Mexico, Mexico City, Mexico City 

988359711

You will work in the High Touch Technical Support team within Service Provider, supporting high touch customers. We’re looking for someone with great soft skills on top of great technical skills. You’ll also work with internal stakeholders of the Expert Care team, and internal partnership to solve challenging issues is a must.

• You are the connection to Cisco customers and will build effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued.
• You will continually develop your working knowledge of networking products and protocols to provide technical support on a worldwide basis in designated technology focus area
• You can effectively utilize databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
• You love sharing knowledge to build relationships, and effectively troubleshoot problems both alone and as part of a team.

• Possess 5+ years of professional experience in any of the following areas:

• Holds a CCNP or equivalent level of demonstrated networking knowledge.

• Have experience including XR, IOS-XR. ASR9000, NCS5k, Cisco 8k, SONiC.
• Other Cisco or 3rd party certifications: HP, IBM, Dell Server Support, MCSE, VCP, SONiC, RedHAT, Azure, Kubernetes.
• Knowledge of other Cisco Products: Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching.
• Experience using Finisar, Wireshark, or other protocol analyzer.
• Current CCIE certification in Enterprise or Service Provider.
• Possess excellent verbal and written communication skills dedicated to customer success.