Honeywell Technical Support Engineer 

Netherlands, North Brabant 

988287959

inResponsibilities:

• Manage service requests with all major customers across the safety systems product lines
• Provide technical support to customers and Honeywell employees in the region and globally
• Keep technically current with the broad HPS product/systems portfolio, whilst maintaining expert product knowledge on the safety systems product line and its interfaces to other HPS products
• Diagnose the issue and provide problem solving and appropriate technical assistance solutions, specifically for safety systems
• Accurately and professionally summarize discussions, meetings, and issues / solutions
• Proactively follow-up on solutions / suggestions provided to customers to ensure no further action is required and the issue can be closed out
• Onsite audit for required sites and feedback for all system audit results to the factory & project operations
• Resolution of product quality issues including failure analysis process
• Travel to sites when required to perform support for complex troubleshooting which can’t effectively be achieved remotely or by local resources
• Provide occasional technical advice relating to system implementation, migration, support and training requirements
• Consult the technical solutions for system & service enhancement with the customers
• Maximization of Customer Satisfaction through responsiveness and quality of service
• Communicate to Global TAC/Development engineering team for technical issues

Basic Qualifications:

• Bachelor's Degree in technical discipline (Automation, Instrumentation, Electronic, Electrical or Mechatronics Engineering, Computer science)
• Previous experience working in a process safety role
• Field experience with Honeywell safety system products
• 5 years of experience in system / project engineering or technical / customer service function in the industrial automation industry
• 3 years of onsite industrial process industry experience
• Technical qualification in electronics, automation or process technologies
• Seasoned safety systems engineering or customer service / support experience with strong knowledge of Honeywell safety system products
• Work from office is mandatory

• JOB ID: HRD261739
• Category: Engineering
• Location: Burgemeester Burgerslaan 40,Rosmalen,ROSMALEN,5245 NH,Netherlands
• Exempt