EY ServiceNow Lead Financial Services Manager Tech Consulting 

Singapore, Singapore 

988215255

Your key responsibilities

• Project Delivery: Oversee the end-to-end delivery of ServiceNow HR Service Delivery and workplace projects, ensuring that all aspects of the project are completed to the highest standard.
• Requirements Gathering and Analysis: Conduct comprehensive requirements gathering sessions with HR stakeholders to understand both functional and technical needs. Analyze these requirements to develop clear and concise documentation for use by the development team.
• Team Management: Act as the primary liaison between the onshore project team and the offshore development team. Manage and coordinate the offshore team's activities, ensuring adherence to project timelines and quality standards.
• Process Optimization: Identify opportunities for process improvement within HR service delivery and recommend solutions that leverage ServiceNow capabilities to enhance efficiency and user experience.
• Solution Design and Implementation: Collaborate with the solution architect and developers to design and implement ServiceNow HR Service Delivery modules that meet the project's functional and technical requirements.
• Quality Assurance: Oversee the testing phase, including the creation of test plans, test cases, and coordination of user acceptance testing (UAT) to ensure that the developed solutions meet the specified requirements.
• Communication and Reporting: Maintain clear and consistent communication with all project stakeholders, providing regular updates on project status, risks, and issues.
• Vendor Management: Manage relationships with vendors and third-party service providers, ensuring that their contributions align with project goals and deliverables.
• Training and Knowledge Transfer: Ensure that the HR team and end-users are well-trained on the new ServiceNow functionalities and that proper documentation is provided for ongoing support and maintenance.
• Change Management: Lead change management efforts to ensure smooth adoption of the new ServiceNow HR Service Delivery solutions across the organization.

Skills and attributes for success

• HR Service Delivery Expertise: In-depth knowledge of HR service delivery frameworks and the ability to leverage ServiceNow to enhance HR operations.
• ServiceNow Proficiency: Advanced technical skills in ServiceNow platform configuration, customization, and integration. Familiarity with ServiceNow's HR Service Delivery module is essential.
• Project Management: Proven ability to manage complex projects with multiple stakeholders, ensuring deliverables are achieved on time and within budget.
• Analytical Thinking: Strong analytical and problem-solving skills, with the ability to understand detailed HR functional requirements and translate them into effective technical solutions.
• Possess strong Interpersonal and Teaming skills: Exceptional team collaboration abilities, with experience working in cross-functional teams and fostering a cooperative work environment.
• Technical Acumen: Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices.
• Training and Development: Experience in developing and delivering training materials and sessions to ensure end-users are proficient in using the ServiceNow platform.
• Presentation Skills: Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel
• Adaptability: Ability to adapt to changing priorities and maintain a flexible approach to managing workload.

To qualify for the role you must have

• Minimum 6 years’ experience in the Financial Services industry, having worked with firms like asset managers, private banks or wealth managers, sovereign wealth funds, pension funds, private equity firms or hedge funds.
• Strong understanding of HR processes and experience in automating HR services.
• Academic background in Engineering, IT, Business, HR, Economics or Finance.
• Consulting skills, functional and technical knowledge of ServiceNow and enterprise application delivery.
• Excellent problem-solving skills and the ability to translate functional needs into technical solutions.
• Track record dealing with senior stakeholders and adapting to demanding environments.

Ideally, you’ll also have

• Experience in agile delivery methodologies, e.g. sprints, product backlogs, user stories.
• Technical proficiency with ServiceNow, including experience with configuration, customization, and integration.
• ServiceNow certifications (e.g., ServiceNow System Administrator, ServiceNow Implementation Specialist) are highly desirable.

What we look for

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Apply now.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.