EY ServiceNow Solution Architect Financial Services 

Singapore, Singapore 

441906033

Key Responsibilities:

• Lead the design and architecture of ServiceNow solutions for financial services clients, ensuring alignment with best practices and industry standards.
• Collaborate with stakeholders to gather business requirements and translate them into technical specifications for ServiceNow implementations.
• Oversee the planning, development, and deployment of ServiceNow modules, including but not limited to:-
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • IT Business Management (ITBM)
  • Security Incident Response (SIR)
  • Customer Service Management (CSM)
  • Asset Management
  • Project Portfolio Management (PPM)
  • Performance Analytics
  • Governance, Risk, and Compliance (GRC)
  • HR Service Delivery (HRSD)
• Conduct assessments of client environments to identify opportunities for improving service management processes and enhancing ServiceNow functionality.
• Develop and maintain comprehensive documentation, including architectural diagrams, configuration specifications, and user guides.
• Provide technical leadership throughout the project lifecycle, including systems integration, data migration, and customization efforts.
• Mentor and support development teams in best practices for ServiceNow development, ensuring high-quality code and adherence to project timelines.
• Stay informed of the latest ServiceNow features, industry trends, and regulatory requirements relevant to the financial sector, making recommendations for enhancements and optimizations.
• Act as a key advisor to clients, facilitating workshops and presentations to communicate solution designs, project progress, and status updates.

To qualify for the role, you must have:

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field; Master’s degree or relevant certifications (e.g., Certified ServiceNow System Administrator, Certified Implementation Specialist) are preferred.
• A minimum of 10 years of experience as a ServiceNow Solution Architect, with a strong focus on implementations within the financial sector.
• In-depth knowledge of the ServiceNow platform, including architecture, data models, and APIs.
• Proven experience with ServiceNow modules such as ITSM, ITOM, ITBM, Security Incident Response, Customer Service Management, Asset Management, Project Portfolio Management, Performance Analytics, GRC, and HR Service Delivery.
• Strong analytical and problem-solving skills, with the ability to design effective solutions to complex business challenges.
• Excellent communication and interpersonal skills, with a proven ability to collaborate with diverse teams and engage stakeholders at all levels.
• Experience with Agile methodologies and project management practices.

What We Offer:

• Competitive salary and performance-based bonuses.
• A comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities.
• A collaborative and inclusive work environment that values diversity and innovation.
• Opportunities for career advancement within a progressive organization committed to excellence in the financial technology space.