As a Payment Lifecycle Analyst, you will be responsible for completing fund transfer requests and payments received from our clients both financial & non-financial institutions. As a Cash Operations Team Leader, you will be directly responsible for the day-to-day operations, including transaction processing - payments and receivable, ecommerce payments.
Job responsibilities
- Responsible for processing electronic, manual transactions and reconciliations.
- Monitor and ensure timely and accurate processing of transactions, in accordance with established policies and procedures.
- Implement and maintain robust controls and procedures to mitigate operational risks, prevent errors.
- Liaise with internal and external clients.
- Collaborate with cross-functional teams, including Tech, Relationship Manager, Treasury for efficiency and effectiveness in day to day operations
- Follow escalations matrix for identified issues.
- Assist in issue resolution and providing incident report in case of errors.
- Identify training and development needs for team members to enhance their skills and capabilities.
- Cross train across multiple processes.
- Perform product verification tests (PVTs)
- Responsible for driving assigned projects for process improvements
Required qualifications, capabilities and skills
- At least 5 years of post qualification experience or Graduate with Minimum 7 years of work experience in a financial institution.
- Strong knowledge of payment processes, payment systems, and regulatory requirements in the APAC region.
- Working knowledge of various aspects of International Payment Processing Operations.
- Working/Expert Knowledge of SWIFT / ISO & international payment conventions & practices is a must.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong project management, and analytical skills.
- Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders at all levels.
- Demonstrated ability to drive process improvements, optimize operational efficiency, and ensure adherence to compliance standards.
- Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills
- Fluent written and verbal communication skills in English.
Preferred qualifications, capabilities and skills
- Background on support functions is a plus with strong client service experience