ATT Principal Solutions Architecture 

United States, Virginia 

987720264

Description of Job Duties/Responsibilities:

• Works closely with the account team, Principal Architect, Sales Systems Engineers, and AT&T factories/partners to design and deliver Managed Unified Communications (UCaaS) and Contact Center (CCaaS) Services for Public Sector Customers.
• Provides recommendations, guidance, support and oversight for changes and enhancements to the customer network specific to their UCaaS, CCaaS, and IP Voice requirements and environment – utilizing both Avaya and Cisco environments.
• Works closely with Public Sector Sales System Engineers to educate and position AT&T managed UCaaS, CCaaS, and IP Voice Services across their assigned accounts.
• Works with customer’s network architects and engineers to design and develop the UCaaS, CCaaS, and IP Voice architectures to align with evolving customer requirements and data network environments.
• Works closely with vendors to align optimal managed voice service and solution with customer requirements and AT&T network service portfolio.
• Collaborates with account team and others on business development opportunities and expansion of existing services.
• Works with Sales Systems Engineers to educate and consult on legacy local services to assist with migration to SIP/UC services.
• Expert level technical professional.
• Delivers managed voice and contact center service designs and implementation plans based on complex customer requirements.
• Presents designs and plans to customers and account team members in a clear and compelling manner.

Required Clearance:Public Trust

Required Qualifications:Bachelor’s degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, Math, or Systems Engineering; or equivalent experience.

• Industry Technical Certifications in Unified Communications, Contact Center, Data Networking are desired.
• Significant experience with designing and implementing IP Voice architectures for large enterprises (2,000+ employees).
• Deep understanding of VoIP and network protocols including but not limited to: SIP, RTP, TCP/IP, DNS, and BGP; and network security principles.
• Excellent analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to design, implement, and troubleshoot voice network infrastructure.
• 8-10+ years of experience in telecommunications and or voice communications architect field
• Desirable candidates will have strong leadership, administrative skills, and experience in the following areas: Technical Support, Vendor Negotiation, Operations, Test & Turnup, Product Management, and Executive Escalations.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Time Type:

Columbia, Maryland06/14/2024