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PayPal MTS Technical Account Manager United States, Ohio, Toledo 987105944
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Job Description:
Your Way to Impact-You’ll join our Global Market Service Experience team in North America, and work alongside peers in Technical Account Management, Sales, Enterprise Servicing and Enterprise Integrations. As the key technical adviser for your merchants, you’ll build strong relationships with stakeholders across multiple levels of their business. You’ll also collaborate with global SRE (Site Reliability Engineering), Product, and Engineering teams to advocate on your merchants’ behalf to improve products, systems, and processes.
Your day-to-day- After onboarding with your new-hire buddy, on a day-to-day basis you’ll:
Diagnose issueswith APIs, SDKs, paymentflows, and latency, and communicate these to merchants and internal stakeholders.
Own the ongoing technical relationship for a portfolio of Global merchants.
Ensure your accounts have optimal integration and customer experiences, utilizing knowledge of the account’s strategic aims to identify opportunities for integration enhancements.
Protect the technical integrity of the account by ensuring effective monitoring and expedited handling is in place to alert should any issues occur.
Build strong relationships to help merchants be successful now and into the future.
Ensure communications throughout the lifecycle of all technical issues. Confirm solutions deliver scale and are shared across portfolios and teams.
Understand your accounts strategic objectives and challenges, and drive feedback to product & engineering to shape roadmap and delivery.
Champion the customer by always ensuring that the impact of any product gap or defect is fully documented, and that resolution is prioritized accordingly.
What do you need to bring -
Experience & Technical Expertise : 5+ years in a technical account management, engineering, or support role, ideally within a web-based software development environment.
Technical Skill Set :You havea demonstrated knowledgeof web technologies and already know or are willing to learn new languages and services likeJavaScript, PHP,Java,REST, GraphQL, SQLand other related technologies.
Hands-On Problem Solving : Ability to set up integrations, troubleshoot technical issues, and provide in-depth product support for high-profile global accounts.
Customer-Focused Mindset : Strong ability to engage with strategic merchants, set expectations, and navigate challenging conversations when needed.
Cross-Functional Collaboration : Experience working in matrixed teams, coordinating with Sales, Engineering, and other internal stakeholders.
Strategic Account Support : Ability to monitor, review, and consult on products and projects for key global clients, ensuring a high level of technical servicing and support.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The U.S. national annual pay range for this role is
$84500 to $204600
Our Benefits:
Any general requests for consideration of your skills, please
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