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Apple Assisted Sales Senior Manager - Retail Customer Care Taiwan, Taipei 987037019
06.06.2024
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Description
- Actively drive employee development, demonstrating tools such as Exchange Journal, Talent Map and competencies, partnering with both HR and RCC leadership- Develop and maintain a culture of continuous feedback with your organisation- Manage the RCC Sales budget; such as expenses, staffing, travel & SPIFF's
Key Qualifications
- 5+ years senior leadership experience in a large (100+seat) or multi-site contact centre environment or equivalent leadership environment
- Demonstrated strategic leadership, equally as strong analytically as creatively.
- Ability to balance strategic leadership approach with near-term, long-term, detailed day-to-day operational imperatives.
- Demonstrated ability to work on complex issues where analysis of situations and data requires an in-depth knowledge of the business and its performance
- Experience working with human resources in areas pertinent to employee management such as performance, welfare and development
- Ability to partner across organisation to bring the groups together
- Experience presenting to the global senior leadership teams
Education & Experience
Bachelors degree, MBA or equivalent experience
Additional Requirements
- Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
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