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Apple Assisted Sales Senior Manager - Retail Customer Care Japan, Yokohama 987037019
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Description
Responsibilities includes not limited to;- Actively drive employee development, demonstrating tools such as Exchange Journal, Talent Map and competencies, partnering with both HR and RCC leadership- Develop and maintain a culture of continuous feedback with your organisation- Manage the RCC Sales budget; such as expenses, staffing, travel & SPIFF's
Minimum Qualifications
- 5+ years senior leadership experience in a large (100+seat) or multi-site contact centre environment or equivalent leadership environment
- Demonstrated strategic leadership, equally as strong analytically as creatively.
- Ability to balance strategic leadership approach with near-term, long-term, detailed day-to-day operational imperatives.
- Demonstrated ability to work on complex issues where analysis of situations and data requires an in-depth knowledge of the business and its performance
- Experience working with human resources in areas pertinent to employee management such as performance, welfare and development
- Fluent in Japanese and English (speaking, reading, writing)
Preferred Qualifications
- Experience managing large complex organizations or equivalent environment
- Ability to partner across organisation to bring the groups together
- Experience presenting to the global senior leadership teams
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Confronts barriers to greater inclusion with tenacity, care and commitment
- Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
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