Investigate complex technical issues, identifying potential causes and solutions
Work with strategic customers to provide quick and accurate technical assistance
Prioritize and manage multiple issues from customers on our products and platform
Work closely and Build relationships with R&D and Product Management teams, provide feedback on the product functionality
Maintain and Create knowledge articles
What we're looking for
Bachelor’s degree in a technical or scientific field– Industrial Engineering/ Biology/ Physics/ Computer Science etc, SQL, Excel and data analysis experience
1+ years experience in a tech-oriented position (Technical support, QA, etc...)
Strong technical and problem-solving skills, with the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause.
Independent and self-learner, with high personal accountability, and a positive and professional attitude
High level of English – both written and verbal communication skills
You might also have
Experience with one or more of the following tools: Kibana, Charles Proxy/ WireShark, Postman
Familiarity with integrated development environment – Xcode, Android Studio, unity3d
Basic knowledge with Java / Objective C / C-Sharp
Additional information
Relocation support is not available for this position.
International relocation support is not available for this position.
Work visa/immigration sponsorship is not available for this position.