Bank Of America Director Global Banking Senior Application Support 

India, Maharashtra, Vasai-Virar 

986343011

Responsibilities:

• Provide leadership to India application support team in delivering SME (expert level) production support for India payment applications.
• Sets strategic guidance, analysis, operational oversight over the management of India application production environments.
• Partner with the Global Banking Application Production Support, Application Development, Application Infrastructure Engineering, Platform Engineering/Architecture and other infrastructure teams to design/improve resiliency and stability of end-to-end environment to meet business objectives.
• Provide consultancy to downstream applications in India branches.
• Liaison with Business Users in problem determination, communication, and resolution.
• Performing root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages.
• Resolving and documenting incident and service tickets in a timely manner according to Service Level Agreements (SLAs) or assigned completion dates.
• Provide India stability metrics and reporting for global management.
• Support triage for escalated issues.

Your Background:

• Minimum of 10+ years with hands-on experience in application support in the banking and finance industry.
• Strong background in UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract, Oracle databases and JAVA.
• Proven leadership experience, ability to motivate teams and drive execution, with performance driven with the necessary intensity and optimism to succeed and deliver.
• Excellent communication (both written and oral) / interpersonal skills, confident and effective/ calm communicator in both technical and business forums with the ability to influence.
• Able to work well with people from various background and able to appreciate differences in the diverse environment.
• Ability to understand complex system interactions and break down into components and interface to enumerate failure scenario.
• Strong problem root cause diagnosis skills and desire to learn products, applications and technology.
• Experience in working with technical counterparts from different time zones.
• Incident management experience and ability to manage senior stakeholders through an issue.
• Highly motivated, creative, analytical thinker with excellent documentation skills.
• Strong business partnership skills – Able to build broad-based business relationships across the organization and skillfully influences colleagues to collaborate and promote ideas.
• Experience using Industry standard monitoring and ticketing tools like Remedy and Dynatrace.

Desired Skills:

• Experienced in working with central bank / clearing house technical team is a definite advantage.
• Experienced in engagement with senior management, ability to shape opinions and actions of key stakeholders, gaining their trust and commitment to the desired outcome.
• Understanding Payment / Transactional processing.
• ITIL processes knowledge: Incident Management, Request Management, and Problem Management.
• Six Sigma / LEAN / Agile / Project management methodology experience will be beneficial but not required.