Microsoft Customer Success Account Manager - ISV & DN 

Israel, Tel Aviv District 

986260626

Minimum Qualifications:

• 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Experience in Startup/Unicorn ecosystems of innovators, focused on “born-in-the-cloud” enterprises
• Microsoft or competitor equivalent (e.g., AWS (Amazon Web Services)) certification in relevant technologies (e.g., Azure, 365).
• Relationship Building - Proven track record of building relationships, including with C level. Experience in managing various stakeholder relationships to get consensus on solutions/engagements.
• Bachelor's degree

Preferred Qualifications:

• Experience in complex engagement management and/or program management required.
• Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution
• Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations.

Key Accountabilities include:

• Customer Relationship Management
  • Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes across large stakeholder groups and coaching teams to align Microsoft strategy to Microsoft's most strategic customers and their business priorities.
• Customer Success Leadership - Consumption Leadership
  • Partners with customers (including upper level executive stakeholders) to develop a deep understanding of their business goals and priorities.
  • Position large-scale programs to solve the most complex business and industry outcomes and customer priorities to drive consumption holistically across the entire portfolio.
• Customer Success Leadership – Customer Strategy and Growth
  • Expands upon account team planning, promoting business and technical needs for change to challenge customer thinking that drives current and future growth and transformation towards modern digital approaches.
• Customer Success Leadership - Delivery and program Management
  • Serves as a trusted advisor to key stakeholders and executives to develop and deliver strategic roadmaps for executing program planning and customer-facing program reviews, prioritizing complex engagements, and influencing key stakeholder and executive expectations to address agreed-upon business and industry outcomes and customer priorities to deliver ongoing customer success.
  • Serves as point person for day-to-day program/project management, escalation and risk management, effective customer and Microsoft Executive relationship management, customer support escalation point-of-contact, Microsoft-Partner related project management as needed and strategic technical direction for energy focussed customers.
• Technical Relevance
  • Leverages a broad understanding of industry and technical expertise to act as a advisor and visionary to lead customer success.