SAP Senior Customer Success Partner f/m/d HXM Cloud 

Germany, Baden-Württemberg 

985984525

Drive Value Realization:

• Understand customer needs and how to leverage SAP solutions to address them.
• Proactively engage customers to ensure they adopt full functionality to get maximum value from their SAP SuccessFactors.
• Consistently monitor account health, identify early warning signs for risk, proactively address problems, and drive solution consumption.
• Provide Quarterly Release Reviews to support customers in developing an appropriate strategy that minimizes impact on existing solutions and assists in maximizing feature adoption and outcome optimization
• Proactive and reactive response to Early Warning System alerts for adoption and support derailers, orchestrate top issue management, and provide trend analysis for proactive risk mitigation

Effective Commercial Management:

• Manage, track, and update account activities related to subscriptions, financial practices, contract terms, and product usage.
• Retain current revenue footprint and look for expansion opportunities.
• Work closely with administration and renewals to ensure timely renewal forecasts are executed.
• Build Account Relationships:
• Develop trusting and deep relationships with multiple stakeholders.
• Understand various levels of customer organization (C-Level, System Admin/User, HR, Finance, IT, etc.).
• Advocate for and become the voice of the customer within SAP, understand competitive threats, and utilize proper escalation channels to help customers in times of need.

Manage Reference-ability:

• Drive customer references and business transformational stories across accounts.
• Establish success metrics, annual goals, and key objectives agreed with the customer.

YOUR PROFILE

• A self-starter with energy, drive, and the ability to manage multiple priorities.
• You are highly customer and a proactive learner, and you enjoy customer success
• Excellent knowledge of SaaS models and Cloud mindset.
• Experience in Human Capital or Human Experience Management, Recruiting, Learning, Compensation, and/or Management.
• Commercial and/or customer-facing (pre-)sales experience, including experience developing account management plans & contract negotiation.
• Project Management Experience.
• Knowledge of HR system landscapes and the IT transformation from on-premises to Cloud.
• Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook.
• Excellent communication and presentation skills in written and verbal German and English are necessary.

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