Position Overview:

Minimum 8 years Teamcenter or other PLM/ALM experience, with at least 5 years supporting a customer Production environment deployments

Responsibilities:

Configure and maintain containerized and non-containerized cloud hosted solutions
Configure and manage monitoring, logging, alerting around infrastructure and applications
Improving the reliability of cloud hosted SaaS Solution and CI/CD pipeline deployments
Manage the production environment by monitoring availability and taking a holistic view of system health with ongoing deployments
Ensure customer workloads are configured and deployed properly and working as per SLA
Support customer workload health and uptime round the clock configured using alerts
Configure the Application Performance monitoring Alerts and PagerDuty alerts
Solve application specific tickets
Apply application & infrastructure patches on test, Preproduction and Production Server
Install and configure application & infrastructure on Development, test, Preproduction and Production environment
Configure and manage third parties deployed on environment
Document root cause analysis of issues
Reach out to Siemens GTAC for Product Issues and raise IRs
Communicate with customer and internal stakeholders on issue resolution
Provide workarounds to issues
Develop Knowledge Management database for solved issues

Required Knowledge/Skills, Education, and Experience:

Proactive, emphatic and approachable.
Team player and problem solver.
Effective communicator.
Great attitude but a critical thinker.
Creative and open minded.
Degree in Computer Science or related field (Master / Bachelor level); Minimum experience 5 years
Knowledge of systems (Linux, GNU tooling), networking (OSI model, DNS, routing) and virtualization and containerization
Security & Compliance awareness
Hands-on experience with Siemens PLM, ALM, MOM &/or CAD tools preferred
Public clouds; AWS/Azure/GCP experience & certification preferred
Teamcenter Installation in a distributed environment
Teamcenter custom template install using BMIDE
Distributed FMS configuration
Dispatcher configuration
Active Workspace Installation and Configuration
NX and Solidedge CAD Integration
Working experience in Perl/Batch Scripts

Preferred Knowledge/Skills, Education, and Experience:

AWS or similar Cloud platform knowledge
Experience with MCAD & ECAD Integration with Teamcenter or similar PLM
knowledge of SQL Scripting
knowledge of deploying customization and configuration on Production environment
Mentoring of junior team members
Use Pareto or 5 Why or any other Industry technique for root cause analysis
Ability to automate some of the repetitive tasks
Scripting knowledge would be useful

Security Clearance:

This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license.

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