Position Overview:
Minimum 8 years Teamcenter or other PLM/ALM experience, with at least 5 years supporting a customer Production environment deployments
Responsibilities:
- Configure and maintain containerized and non-containerized cloud hosted solutions
- Configure and manage monitoring, logging, alerting around infrastructure and applications
- Improving the reliability of cloud hosted SaaS Solution and CI/CD pipeline deployments
- Manage the production environment by monitoring availability and taking a holistic view of system health with ongoing deployments
- Ensure customer workloads are configured and deployed properly and working as per SLA
- Support customer workload health and uptime round the clock configured using alerts
- Configure the Application Performance monitoring Alerts and PagerDuty alerts
- Solve application specific tickets
- Apply application & infrastructure patches on test, Preproduction and Production Server
- Install and configure application & infrastructure on Development, test, Preproduction and Production environment
- Configure and manage third parties deployed on environment
- Document root cause analysis of issues
- Reach out to Siemens GTAC for Product Issues and raise IRs
- Communicate with customer and internal stakeholders on issue resolution
- Provide workarounds to issues
- Develop Knowledge Management database for solved issues
Required Knowledge/Skills, Education, and Experience:
- Proactive, emphatic and approachable.
- Team player and problem solver.
- Effective communicator.
- Great attitude but a critical thinker.
- Creative and open minded.
- Degree in Computer Science or related field (Master / Bachelor level); Minimum experience 5 years
- Knowledge of systems (Linux, GNU tooling), networking (OSI model, DNS, routing) and virtualization and containerization
- Security & Compliance awareness
- Hands-on experience with Siemens PLM, ALM, MOM &/or CAD tools preferred
- Public clouds; AWS/Azure/GCP experience & certification preferred
- Teamcenter Installation in a distributed environment
- Teamcenter custom template install using BMIDE
- Distributed FMS configuration
- Dispatcher configuration
- Active Workspace Installation and Configuration
- NX and Solidedge CAD Integration
- Working experience in Perl/Batch Scripts
Preferred Knowledge/Skills, Education, and Experience:
- AWS or similar Cloud platform knowledge
- Experience with MCAD & ECAD Integration with Teamcenter or similar PLM
- knowledge of SQL Scripting
- knowledge of deploying customization and configuration on Production environment
- Mentoring of junior team members
- Use Pareto or 5 Why or any other Industry technique for root cause analysis
- Ability to automate some of the repetitive tasks
- Scripting knowledge would be useful
Security Clearance:
This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license.