JPMorgan Analyst Data Operations- Client Account Service 

India, Karnataka, Bengaluru 

985740589

Job Summary:

• As an Integrated Workflow Solutions - Automation Developer in the Integrated Workflow Solutions (IWS) team, you will join a group of professionals responsible for solving complex operational challenges, transforming business processes, introducing automation that improves efficiency, and identifying alignment opportunities.
• We are responsible for strategic process improvements through design and implementation of tools, data analytics and machine learning to strengthen business controls and eliminate manual processes.

Job Responsibilities:

• Ensure all transactions are correctly processed, assigned and any risk and incorrect downstream impacts to be highlighted on time.
• Ensure all tasks are completed as per the agreed timelines.
• Display strong Risk and Control Awareness: Ability to effectively priorities workloads and work to critical deadlines
• Operational subject matter expertise critical e.g., Client On boarding, Asset services, Client Services, Payments services, and Reconciliation.
• Partner closely with Sales, Product, Client Service, Operations, and other internal partners to ensure a successful project delivery and client experience.
• Document procedures, process flows and perform routine reviews to ensure timely & accurate updates are implemented.
• Review and interpret client-executed documentation while serving as the point of contact for account opening status and reporting issues.
• Respond promptly and accurately on requests & inquiries from the Front Office & Client Service group.
• Liais with onshore partners and client services groups for timely resolution of exceptions/queries.
• Think creatively, transform ideas and recommend/implement process improvements.
• Foster a culture of continuous improvement; analyze processes and identify opportunities for automation and/or tactical solutions to solve for gaps to enhance end to end operating model.

Required qualifications, capabilities, and skills

• Strong Customer-facing / relationship management experience in similar area
• Excellent verbal and written communication skills, including executive communication skills.
• Ability to develop and mobilize internal network, key stakeholders, and associated resources.
• Keen interest in the Banking digital technology transformation agenda
• Strong problem-solving, control, and project management skill
• Strong organizational skills: ability to manage multiple priorities whilst meeting deadlines.
• Ability to work effectively under pressure.
• Ability to work without direct supervision.
• Attention to details and sense of ownership.
• Effective issue resolution and escalation skills
• Knowledge with tech tools like Alteryx, Tableau, Xceptor is preferred.

Preferred qualifications, capabilities, and skills

• Comprehensive knowledge of Prime Brokerage, Custody and Clearing business
• Bachelor of Commerce or Business Administration Degree
• Passion for learning new operating models, technologies, and industry trend.
• Experience in client onboarding, account opening, documentation analysis or related field.
• Accelerated skills in Microsoft Office, particularly advanced Excel proficiency preferred.
• Experience on continuous improvement initiatives on operational efficiency

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