SAP Database Operations Service Senior Specialist 

India, Karnataka, Bengaluru 

985653110

EXPECTATIONS AND TASKS

As Operations specialist you are responsible for:

• Ensuring Day to Day quality service delivery

• Defining and tracking various service KPI and SLA’s

• Deescalating the running escalations

• Working towards automating various day to day operational tasks

• Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA

• Handling the OnCall duty

• Process improvement on the daily operational activities

• Able to coordinate and orchestrate the work between the teams

• Strong collaboration with other units within and outside ECS units

What you bring:

• 8+ year work experience in SQL Database administration

• 4+ years’ experience in service delivery in global teams

• Experience in handling the Managed Service Delivery model

• Managing the operations and 24/7 delivery unit
• Understanding and working experience in SLA/KPI tracking
• Knowledge in HANA Database administration
• Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis
• De-escalation experience on IT incidents and requests
• Management of multiple activities requiring cross team coordination

Nice to have

• ITIL Certification
• Project management experience (2 years)
• Able to communicate successfully at different levels of the organization

About the team:

• Current team size of 25 people

• Global team spread across Mexico, Germany and India

• Diverse and different level of expertise in the team

• Combination of Technical and Operational delivery experts

Job Segment:Operations Manager, Database, ERP, Cloud, DBA, Operations, Technology