SAP Database Operations Service Senior Specialist - ECS Technical 

India, Karnataka, Bengaluru 

491370537

EXPECTATIONS AND TASKS

As Operations specialist you are responsible for:

• Ensuring Day to Day quality service delivery
• Defining and tracking various service KPI and SLA’s
• Deescalating the running escalations
• Working towards automating various day to day operational tasks
• Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
• Handling the OnCall duty
• Process improvement on the daily operational activities
• Driving the projects and programs
• Able to coordinate and orchestrate the work between the teams
• Strong collaboration with other units within and outside ECS units

Required skills

• 8–10 years of work experience in SQL and HANA
• 4+ years’ experience in service delivery in global teams
• Experience in handling the Managed Service Delivery model
• Managing the operations and 24/7 delivery unit
• Understanding and working experience in SLA/KPI tracking
• Knowledge in HANA Database administration
• Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis
• De-escalation experience on IT incidents and requests
• Management of multiple activities requiring cross team coordination

Nice to have

• ITIL Certification
• Project management experience (2 years)
• Able to communicate successfully at different levels of the organization

ABOUT THE TEAM

• Current team size of 30 people
• Global team spread across India, Germany and Mexico
• Diverse and different level of expertise in the team
• Combination of Technical and Operational delivery experts

​