EY TechOps-DE-CloudOpsAMS-BASIS-Staff 

India, West Bengal, Kolkata 

985505941

To qualify for the role, you must have:

• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• At least 3 to 7 years of experience in SAP Basis domain.
• Minimum of 3 years working experience in SAP Basis administration with focus on Level 3 support and Global operations
• Extensive experience with SAP system installation, configuration and upgrade procedures, including experience with SAP Basis tools and utilities.
• Excellent troubleshooting skills with the ability to analyze and resolve complex technical issues in a timely manner in a multi-region environment.
• Experience working in a global setting with multi-regional teams, understanding cultural nuances and time zone differences.
• Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements

Ideally, you’ll also have:

• Broad knowledge of SAP ERP IT systems, processes and integration with legacy systems.
• Good understanding on Roles and Authorization – SAP Security.
• Experience with different Cloud platforms (i.e., Azure, AWS, GCP).
• Experience in SAP Rise and/or SAP Cloud Solutions
• Database (Sybase/SAP - ASE, Oracle, and Microsoft SQL, S4HANA)
• Knowledge on SAP Fiori, SAP BusinessObjects, and other SAP technologies and applications
• Familiarity with DevOps practices and tools for SAP such as SAP Cloud ALM and SAP Solution Manager
• SAP Certification in SAP Basis Administration or SAP HANA Administration

What you will do:

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
• Provide senior level support for SAP Basis Activities including system administration, performance tuning, and troubleshooting across SAP landscapes.
• Perform System Monitoring, Capacity Planning and Tuning to optimize system performance and ensure high availability and scalability.
• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP infrastructure/Basis solutions.
• Develop and maintain technical documentation including system configuration, installation procedures and guidelines.

• Mentor and train junior SAP Basis Team Members, sharing best practices and providing guidance on technical issues and troubleshooting techniques.
• Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.

What we look for

• A team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY Data practices globally with leading businesses across a range of industries

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.