Your role and responsibilities
What we want you to do:
- Own and lead multiple, simultaneous customer engagements implementing the Apptio SaaS solutions, following IBM Apptio’s methodology and utilizing project management best practices.
- Develop effective and productive customer relationships that enable IBM Apptio to become a trusted advisor for our customer’s IT executives.
- Provide FinOps and TBM leadership to the customer.
- Provide business acumen for customers and strive to understand the business problem we are solving in order to best deploy the solution and exceed customer expectations.
- Gather functional and business requirements from client and translate into a functional design that aligns to customer needs and defined project scope, resulting in a successful deployment and adoption of the IBM Apptio solutions.
- Manage project team activities and oversee completion of deliverables, managing schedules, meeting milestones, and ensuring technical success.
- Work with the product management and development organization to channel client feedback and solutions into future releases of the Apptio product suite.
- Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.
- Technical Hand-on Project manager
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
Basic Qualifications:
- 10+ years of system implementation or consulting experience with at least five years as a senior consultant or project manager
- Bachelor’s degree in engineering, Computer Science, MIS, Finance or equivalent experience
- Demonstrated project management skills and proven ability to execute against a defined methodology and deliver projects within scope, budget, and timeline
Preferred technical and professional experience
General
- Demonstrated client relationship and interpersonal skills.
- Consulting experience in enterprise systems implementations.
- Excellent organizational, analytical, and critical thinking skills.
- Client-focused attitude and ability to be a customer advocate.
- Team player, with effective and productive communication and presentation skills.
- Demonstrated experience with packaged application software implementation practices.
- Strong analytical and problem-solving skills, and ability to translate complex information into simple solution requirements.
- Experience with data analysis projects.
- A proven history of leading meetings with senior management and executives as the subject matter expert.
Business Domain Focus
- Specific knowledge and application of IT services, FinOps, financial management including budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support.
- Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance.
