Adidas MANAGER GBS CREDIT & COLLECTIONS 

Netherlands, North Holland, Amsterdam 

984769629

Key Responsibilities:

• Responsible for the service delivery of an O2C team serving the customers, delivering performance that meets or exceeds service level agreement targets
• Responsible for the credit, customer billing, cash applications, collections & dispute management processes, customer & Price Data Management
• Drive continuous improvement in the O2C team by introducing Lean principles and developing team members
• Project management for the implementation of technology solutions
• Manage customer relationships, which includes problem resolution and root cause analysis
• Manage the relationship and support requests from partner Finance departments and other stakeholders in the business
• Facilitate review of the accounts receivable position of the customer to sales and finance teams
• Act as escalation point for process related issues
• Work with relevant stakeholders and provide the O2C GPO with recommendations pertaining to O2C technology and process improvements
• Manage the process and improvement focused projects for O2C
• Establish and maintain strong financial controls over the work performed

Key Relationships:

• Finance Team
• Process Owners
• IT & Corporate Solutions
• Sales Team
• Customer Service
• Portfolio of Customers

Knowledge, Skills and Abilities:

• Excellent written and spoken English skills
• Good communication and people management skills
• Customer orientation and empathy
• Attention to detail
• Experienced user of SAP
• Complete familiarity with Excel
• Knowledge of LEAN methodology is a benefit

Requisite Education and Experience / Minimum Qualifications:

• BA degree in Accounting, Finance or Economics
• Minimum of 5 years of relevant experience in End-to-End processes specifically for O2C activities
• Experience with process improvement and root cause analysis
• Previous experience in an O2C Manager role
• Proven work experience in people management/ demonstrated ability to manage a medium-sized team
• Experience in project management
• Experience in Shared Service environment is considered a plus