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Philips Technical Consultant Cardiology Informatics Belgium 98395750
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Working on thecutting edgeof Healthcare IT and technology in a fast growing, dynamic international organization. As the new Technical Consultant – Enterprise Informatics, Benelux, you will be part of a team delivering advanced Medical Informatics solutions to hospitals and yourmain focuswill be Cardiology Informatics. In this role you will have a uniqueYou are a part of. A highly skilled,
Your role:
:
The technical implementation process, from installation, configuration, testing, go-live and handover to the support department.
Setting up,implementandsupportHL7 integrations with EMR’s.
Assistingsales and project management in providing technical direction, solutions developed for the customer for technical feasibility.
Developing andmaintainingimplementation best practices, document procedures, standards, and configuration settings.
Providing technical contact to customers during the implementation phase and owning the customer experience to ensure a successful delivery and installation.
Analyzing and troubleshooting technical problems in the implementation phase and when assigned to service desk duty.
Visits to customers inthe Benelux regionon go live dates
Remote Support:
Providing Technical Support to customers as well as supporting internal Philips organizations, dealers, and distributors.
Assessing complex technical and clinical problems, collecting data,establishingfacts, defining an action plan, and driving the plan to resolution.
Troubleshooting andmaintainingthe Philips implemented solutions.
Providing remote system monitoring and performing data analysis.
Implementing approved changes at customer’s site.
Escalating incidents if necessary and tracking these problems until closure.
Supporting Operations management on escalated issues in the communication to customers.
Participating in 24/7 on call support program.
You're the right fit if:
Bachelor Degree(BSc): work and think at Bachelor level and preferably have5years of experience in IT. Extensive experience in healthcare is an advantage, but experience gained in other sectors can also be a welcome addition tous.
Should have knowledge of and experience with Microsoft Windows OS, SQL, Active Directory, GroupPoliciesand network. Knowledge of HL7 & DICOM protocols is nice to have
Haveexperience of working in production environments against SLAs.
UnderstandCommon security technologies and practices.
Havepreviousexperience from hospital environment, including technical skills on Picture Archiving Communication Systems (PACS) and EMR’s.This isa nice addition to have but not compulsory.
HaveVMware,HyperVknowledge-isa good to have but not a requirement.
Are self-motivated,task-orientedteamplayerwhoispersistent in achieving the goals set.
Are highly professional and knowledgeablein yourapproach to solving customer problems.
Have an excellent ability to understand the customers’ requirements and work withtheProject team to find the best solution.
Have a strong ability to communicate with all levels of customers and liaise effectively with internal and external support functions.
Area flexible team player.
Are willing to work outside normal office hours when needed.
Have provendocumentation skills and ability to produce precisereportsas necessary.
Are fluent speaking and writing inDutch, Business level of Englishandwilling to learn
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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