EY ServiceNow Techno-functional Analyst SA/M 

Singapore, Singapore 

983900503

Key Responsibilities:

• Engage with senior business stakeholders to understand strategic goals and translate them into ServiceNow solutions.
• Lead end-to-end design, configuration, and deployment of ServiceNow modules (e.g., ITSM, ITOM, HRSD, GRC, etc.).
• Own and drive complex techno-functional initiatives from requirements to implementation.
• Provide thought leadership and best practices in ServiceNow architecture, governance, and optimization.
• Collaborate with cross-functional teams and developers to ensure technical alignment and delivery.
• Prepare and present solution proposals, roadmaps, and impact assessments.
• Oversee integration of ServiceNow with other enterprise tools and platforms.
• Conduct performance tuning, upgrades, and system health checks
• Guide and mentor junior analysts and developers.
• Maintain awareness of the latest ServiceNow releases and drive continuous improvement initiatives.

To qualify for the role, you will need:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• 6–10 years of ServiceNow experience, including configuration, scripting, and solution design.
  
• Proven ability to gather business requirements and translate them into functional and technical specifications.
  
• Strong experience with ITSM processes and modules.
  
• Knowledge of JavaScript, Glide API, Flow Designer, and Business Rules.
  
• Excellent communication and stakeholder management skills, including experience presenting to leadership.
  
• Experience working in Agile/Scrum environments.

Skills and Attributes for Success:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) in one or more areas
• Experience in ServiceNow ITOM, HRSD, or SecOps is a plus.
• Familiarity with CMDB, Discovery, and integrations using REST/SOAP APIs.
• Experience in leading ServiceNow implementations or migrations.

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Company description

All in to shape the future with confidence.