SAP Technical Service Manager 

Brazil, São Paulo, São Paulo 

982743491

EXPECTATIONS AND TASKS

will work as a team with CDMs and ECS internal service delivery to serve and delight our customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle.

• Primary contact for the customer regarding technology discussions, innovations and recognized as the escalation point for technical issues
• Understands the customer business, goals and challenges in order tosuggest solutions & services
• Advises customers on technical requirements, constraints and support inall sorts of technical situations (incl. IT critical situations) throughout theirlifecycle within ECS
• Identifies and positions ECS services that deliver value to the customer from ECS portfolio
• Supports customer’s Intelligent Enterprise transformation by acting astechnical consultant
• Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
• Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
• Understanding of SAP High Availability or Disaster Recovery architecture, network and virtual technologies (load-balancer, virtual machine)
• Identify top issues, define service plan and drive implementation of identified action items across customer landscape
• Deep experience in technical planning, implementation, configuration and integrationof SAP solutions
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, Successfactors etc. (good to have)
• Design optimal SAP configuration to maximize system performance and availability.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, InformationManagement.
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),
• Hyperscalers certification (AWS, Azure, GCP) is a plus
• Analytical, solution-oriented and experience in working with cross-cultural teams or individuals

LANGUAGE SKILLS

• English (advanced/fluent written & spoken)
• Spanish (intermediate written & spoken)

WORK EXPERIENCE

• Up to 4 years of SAP Technical Administration (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
• Up to 2 years of experience in customer facing role and should have excellent command on de-escalating the critical situations.
• Hands on experience with working knowledge of Unix/Linux flavors
• Hands on experience with working knowledge of SAP HANA and Sybase databases
• Hyperscaler (Azure, AWS and GCP) knowlodge is a plus

**This role requires in-office attendance 3 days/week**

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