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BMC Manager Spain, Community of Madrid, Madrid 982729842
18.11.2024
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Description and Requirements
CareerArc Code
a Manager Order Services
Highly successful Order Services team, seeks a skilled Manager Order Services to work closely with our Order Management and sales organization in validating and booking SaaS, license & support deals for the EMEA region. You’ll serve as a Manager of a team of Sales Order Services Specialists based in Madrid and you will serve as point of contact for field sales, operating independently and providing support to other team members when needed.
As a Manager Order Services, you’ll be responsible for:
- Ensure appropriate staffing and skill set of the SOSs reporting into him/her (regional team).
- Regularly assess service ratios, workload and capabilities of regional OS staff
- Take corrective actions where required
- Set and document half-yearly objectives and assess every six months with GICP eligible direct reports
- Annual assessment of direct reports
- Ensure Business Continuity and maintain respective BC Plan
- Manage, motivate and regularly assess the regional team. Take appropriate corrective actions, if required.
- Actively communicate with regional team
- Maintain an open atmosphere; listen to new ideas, provide guidance and resolve/escalate issues raised
- Delegate tasks, set deadlines and track execution
- Ensure that the services provided by the regional team complies with BMC Policies and Procedures.
- Knows relevant BMC Policies and Procedures and ensures communication/documentation and adherence by the regional team
- Provides updates/trainings in case of changes
- Resolves/Clarifies escalates issues raised by the regional team
- Ensure order booking deadlines are met by the regional team and regional objectives are achieved.
- Monitors the order booking workload and adjust/balances order volumes evenly across the regional team
- Pro-actively engages in Sales Forecast Reporting (Chase list)/ - Reviews to anticipate workload volumes
- Establish and maintain a good working relationship with Sales, Consulting Services, Legal, Best Practices, RevRec and Finance staff within the region and globally
- Meets with stakeholders of various departments to prioritize/help co-ordinate issue resolution
- Provide support and assist in the resolution & clarification of escalated issues within the scope of his/her responsibilities
- Attends pending–issue telcos to report on unresolved issues and ensures resolution
- Represents his regional team vis-à-vis other departments on escalated issues and co-ordinates resolution
To be a successful Manager Order Services, you’ll need to:
- Must have 3+ years of management experience, managing an international divers team.
- Must possess strong attention to detail, accuracy and completeness with regards to all processes.
- Must have a proven ability to work collaboratively and courteously, with others to obtain all required documentation necessary to perform and realize revenue on license sale.
- Must have the ability to work remotely and use escalation processes
- Clear and grammatically correct verbal and written communication skills are required
- Ideally knowledge and experience of Order Services back-office applications, with good understanding of administrative processes.
- Knowledge and experience with license and/or software accounting, legal operations, and understanding of license revenue recognition requirements is highly desirable.
- Working knowledge of Oracle, SFDC, ZUORA and financial operations processes and regulations.
- Working knowledge of Office suite Application
- Intermediate-level experience with MicroStrategy is a plus.
- Ability to see, define and resolve issues, with a balanced desire to tackle both tactical and root-cause issues is a plus.
- Strong communication skills, both written and verbal
- Ability to adapt informative style to an audience, capable of explaining difficult information clearly, establishes consensus and attains agreement.
- Create an informal network within team and other BMC departments.
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