Snowflake CLOUD SUPPORT ENGINEER - DATA PLATFORM AFTERNOON SHIFT PM IST 

India, Maharashtra, Pune 

982630818

As a

YOU WILL :

• Provide email, web, and phone support to Snowflake customers and partners
• Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
• Document known solutions to internal and external knowledge base
• Submit well-documented bugs and feature requests arising from customer-submitted requests
• Work on technical and non-technical projects
• Partner with engineering teams in prioritizing and resolving customer requests
• Collaborate closely with cross-functional teams to effectively address and fulfill customer requests.
• Provide support coverage during holidays and weekends based on business needs

OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER - DATABASE SECURITY AND AUTHENTICATION MANAGEMENT WILL HAVE :

• Bachelor's or Master's degree in Computer Science or equivalent discipline
• 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
  Good understanding of public cloud providers like AWS, Azure, and GCP
• Understanding of security and networking-related concepts such as RBAC, OAuth, SAML, SSO, MFA, Identity and Access Management (IAM), encryption, and data governance
• Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls
• Experience writing, troubleshooting, and debugging basic SQL queries
• Good understanding of public cloud providers like AWS, Azure, and GCP
• Excellent writing and communication skills in English with an attention to detail
• Strong teaming skills in a highly collaborative environment and the ability to function in global arenas
• Ability to troubleshoot a variety of operating systems like Windows, Mac, *Nix, and database connectivity issues using a variety of diagnostic tools and methods (client software, drivers/connector, etc)
• Experience in a number of the following
• Cloud authentication/access policies
• Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
• AWS Key Management Service, MSFT Key Vault, GCP KMS
• SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)
• Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD, etc.)
• AWS PrivateLink, Azure Private Link, GCP private access

NICE TO HAVES:

• Scripting/coding experience In any of the following: Python, Java, .Net, NodeJS, R
• Understanding of cloud computing concepts deploying IAM systems and modules in production environments
• Experience in troubleshooting platforms that support marketplace functions
• Experience in troubleshooting front-end UI applications
• Experience with IT security, cyber security, critical infrastructure,, and enterprise risk
• Understanding of Data Warehouse fundamentals and concepts
• Understanding broader cloud security technologies such as endpoint security, NextGen FW, SIEM, WAF, and more.
• Experience with data governance - tokenization and encryption
• Experience in a designated customer-focused enterprise support role for a large number of customers
• Security-related certifications such as AWS Certified Security - Speciality, CISM, CISSP, CSSP, CCSK, Security+
• Public cloud certification on AWS, Azure, Google Cloud (GCP)