Snowflake SENIOR CLOUD SUPPORT ENGINEER - SQL NIGHT SHIFT PM IST 

India, Maharashtra, Pune 

953829057

As a

Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management.

• Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone

• Adhere to response and resolution SLAs and escalation processes to ensure fast resolution of customer issues that exceed expectations

• Demonstrate good problem-solving skills and be process-oriented

• Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues

• Document known solutions to the internal and external knowledge base

• Report well-documented bugs and feature requests arising from customer-submitted requests

• Partner with engineering teams in prioritizing and resolving customer requests

• Participate in a variety of Support initiatives

• ​​Provide support coverage during holidays and weekends based on business needs

• Bachelor’s. or Master’s degree in Computer Science or equivalent discipline.

• 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role

• Solid knowledge of at least one major RDBMS

• In-depth understanding of SQL data types, aggregations, and advanced functions including analytical/window functions

• A deep understanding of resource locks and experience with managing concurrent transactions

• Proven experience with query lifecycle, profiles, and execution/explain plans

• Expertise in managing schedules of jobs and tasks for maximum throughput

• Demonstrated ability to analyze and tune query performance and provide detailed recommendations for performance improvement

• Advanced skills in interpreting SQL queries and execution workflow logic

• Proven ability with rewriting joins for optimization while maintaining logical consistency

• In-depth knowledge of various caching mechanisms and ability to take advantage of caching strategies to enhance performance

• Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)

• Proficiency with JSON, XML, and other semi-structured data formats

• Proficient in database patch and release management

• Knowledge of distributed computing principles and frameworks (e.g., Hadoop, Spark)

• Scripting/coding experience in any programming language

• Database migration and ETL experience

• Ability to monitor and optimize cloud spending using cost management tools and strategies.

• Participate in pager duty rotations during nights, weekends, and holidays

• Ability to work the 4th/night shift which typically starts from 10 pm IST

• Applicants should be flexible with schedule changes to meet business needs