JPMorgan Technical Writer - Content Design Associate 

United Kingdom, Scotland 

982384802

Job responsibilities

• Plan and create engaging, user-friendly content for platform, product or service features and adhere to the firm’s standards and best practices.

• Structure and organize content using content architecture principles to enhance user experience and facilitate easy navigation within products and services.

• Collaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines.

• Draft clear, concise, engaging content for diverse audiences and communicate complex or technical concepts effectively.

• Engage in iterative design processes, research and use user feedback to improve content quality.

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in content design, user experience design, UX or technical writing or a related field.

• Experience in creating content architectures, storytelling techniques, and clear and concise writing that facilitate quality customer experiences.

• Experience in various mediums for effective communication of ideas, concepts and experiences, for example, written, visual, video.

• Advanced skills in written and verbal communication, ensuring clarity in all messaging, preferably also in a technical environment.

• Experience / understanding of cloud platforms and services would be beneficial but training will be provided during onboarding.

• Experience of using Markdown for documentation is strongly preferred.

• Knowledge and experience of using git is preferred.