Plan and create engaging, user-friendly content for platform, product or service features and adhere to the firm’s standards and best practices.
Structure and organize content using content architecture principles to enhance user experience and facilitate easy navigation within products and services.
Collaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines.
Draft clear, concise, engaging content for diverse audiences and communicate complex or technical concepts effectively.
Engage in iterative design processes, research and use user feedback to improve content quality.
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise in content design, user experience design, UX or technical writing or a related field.
Experience in creating content architectures, storytelling techniques, and clear and concise writing that facilitate quality customer experiences.
Experience in various mediums for effective communication of ideas, concepts and experiences, for example, written, visual, video.
Advanced skills in written and verbal communication, ensuring clarity in all messaging, preferably also in a technical environment.
Experience / understanding of cloud platforms and services would be beneficial but training will be provided during onboarding.
Experience of using Markdown for documentation is strongly preferred.
Knowledge and experience of using git is preferred.