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JPMorgan Technical Writer - Content Design Associate 
United Kingdom, Scotland 
982384802

13.08.2024

Job responsibilities

  • Plan and create engaging, user-friendly content for platform, product or service features and adhere to the firm’s standards and best practices.
  • Structure and organize content using content architecture principles to enhance user experience and facilitate easy navigation within products and services.
  • Collaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines.
  • Draft clear, concise, engaging content for diverse audiences and communicate complex or technical concepts effectively.
  • Engage in iterative design processes, research and use user feedback to improve content quality.

Required qualifications, capabilities, and skills

  • 2+ years of experience or equivalent expertise in content design, user experience design, UX or technical writing or a related field.
  • Experience in creating content architectures, storytelling techniques, and clear and concise writing that facilitate quality customer experiences.
  • Experience in various mediums for effective communication of ideas, concepts and experiences, for example, written, visual, video.
  • Advanced skills in written and verbal communication, ensuring clarity in all messaging, preferably also in a technical environment.
  • Experience / understanding of cloud platforms and services would be beneficial but training will be provided during onboarding.
  • Experience of using Markdown for documentation is strongly preferred.
  • Knowledge and experience of using git is preferred.