JPMorgan Fund Services Client Operations - Associate 

Luxembourg 

982280247

On a daily basis we drive client issue resolution, ensuring proper execution on client instructions and deliverables, communicating client status updates, acting as escalation point of contact for all fund accounting utility client facing queries and providing data to management to ensure appropriate escalation and prioritization of all client issues.

As an Associate in the Global Fund Services team, you will play a key role in ensuring a high quality delivery of services across all mutual fund product offerings.

Job Responsibilities:

• Be client facing subject matter expert for Fund Accounting service delivery.
• Support the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement.
• Ensure daily client instructions are appropriately captured in the NAV and internal escalations communicated to the client in a timely manner and followed to resolution
• Be a communication source for escalation of all issues, service updates, and progress updates for the Client.
• Maintain an open and interactive relationship with internal partners including Client Services, Custody and Transfer Agency.
• Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter).
• Perform and oversee periodic Quality Assurance controls to mitigate Risk

Required qualifications, capabilities and skills

• 2+ years of relevant experience within fund accounting
• A strong sense of ownership and responsibility.
• Strong organizational and time management skills.
• Ability to interact efficiently with Clients and effectively manage client expectations.
• Ability to manage the Clients change agenda with conflicting priorities.
• Knowledge of key operations controls & workflow.
• Strong written and verbal communication skills with complimentary presentation skills.

Preferred qualifications, capabilities and skills

• Excellent client facing skills.
• Willingness to make decisions, while ensuring buy in from internal and external stakeholders.